Average claim resolution took 45 days, leading to customer dissatisfaction.

Implemented a triage system that reduced average resolution time to 28 days, boosting NPS by 12 points.

Manual data entry caused frequent errors and rework.

Automated data capture reduced entry errors by 85% and freed 15% of adjuster time for case work.

Limited visibility into claim status caused bottlenecks.

Introduced a real‑time dashboard, enabling managers to reallocate resources proactively.

High volume of low‑severity claims slowed the team.

Created a fast‑track workflow for <$5,000 claims, cutting processing time by 40%.

Inconsistent documentation led to audit findings.

Standardized claim templates, achieving a 100% audit compliance rate.