Business Analyst (Order to Cash)

ERP Business Analyst – Order to Cash (O2C)

Location: Mississauga, Ontario
Employment Type: Full-time, Permanent
Work Arrangement: Hybrid – 2 days onsite per week
Industry: Manufacturing / Distribution

The Opportunity

We are seeking an experienced ERP Business Analyst to join a major, multi-year enterprise ERP implementation and business transformation initiative.

This is an opportunity to play a key role in the implementation, enhancement and ongoing evolution of an ERP platform supporting complex manufacturing and distribution operations. The program spans multiple ERP modules and business functions, with a strong focus on Order to Cash (O2C) and additional exposure to Procurement / Procure to Pay (P2P).

The ideal candidate brings strong functional ERP expertise, understands how end-to-end business processes translate into system functionality, and has hands-on experience with requirements, testing, defect management and system enhancements.

You will work closely with business stakeholders, fellow Business Analysts, technical support teams and implementation consultants to ensure ERP functionality meets business requirements and operates effectively across different scenarios.

This is a hands-on, individual contributor role suited to someone who enjoys understanding complex systems, solving problems and contributing to long-term technology initiatives.

Key Responsibilities

ERP Business Analysis & Functional Expertise

• Develop a thorough understanding of the ERP platform, its modules and the end-to-end business processes it supports.
  
• Work across multiple ERP modules, with particular emphasis on Order to Cash, including order management, pricing, inventory availability, fulfilment, manufacturing shipping and invoicing.
  
• Work closely with business stakeholders to clarify existing requirements, validate ERP functionality, investigate issues and support approved changes and enhancements.
  
• Review, validate and maintain business requirements, process workflows, functional documentation and change requests as required.
  
• Conduct gap analysis to identify differences between business requirements and ERP functionality.
  
• Work within established business analysis and solutioning methodologies, contributing recommendations for improvements where appropriate.
  
• Respond to functional questions and requests relating to ERP processes, reporting and business scenarios.
  

Testing, Defect Management & Functional Validation

• Take ownership of the functional defect management process, ensuring issues are clearly documented, tracked, prioritized and followed through to resolution.
  
• Investigate reported issues, reproduce defects where possible and document expected versus actual system behaviour.
  
• Collaborate with technical support teams and implementation consultants to clarify issues and coordinate resolution.
  
• Participate in regular testing cycles, validating ERP functionality across various business processes and scenarios.
  
• Perform functional testing and retesting to confirm defects have been resolved and previously working functionality remains intact.
  
• Develop and maintain test scenarios, test cases, test results and supporting documentation.
  
• Coordinate and support User Acceptance Testing (UAT), working closely with business users to validate system functionality.
  
• Help improve the consistency, quality and efficiency of defect tracking and testing processes.
  

ERP Enhancements & Continuous Improvement

• Support ERP enhancements, change requests and ongoing improvements to business processes and system functionality.
  
• Evaluate business requirements for new functionality and changes to existing processes.
  
• Review and validate system enhancements, including approval workflows, operational processes, reports and business documents.
  
• Support changes to ERP-generated forms and documents, such as quotations and invoices.
  
• Collaborate with business stakeholders and implementation partners to ensure enhancements align with operational requirements.
  
• Contribute to ongoing process improvements as the ERP implementation evolves.
  

Documentation, Training & Go-Live Support

• Create, review and maintain clear, detailed business requirements, functional documentation, test scenarios and process workflows.
  
• Maintain structured documentation, including requirements and testing materials managed extensively in Excel.
  
• Develop and update end-user training documentation, procedures and instructional materials including video.
  
• Support end-user training and business readiness activities.
  
• Participate in ERP go-live activities, helping business users transition to new functionality and processes.
  
• Provide functional support during implementation and post-go-live stabilization.
  

Requirements

• Strong hands-on experience as a Business Analyst working with enterprise ERP systems such as SAP, Oracle, Microsoft Dynamics, Infor or comparable platforms.
  
• Experience working across multiple ERP modules, with a solid understanding of how business processes and transactions flow between functional areas.
  
• Strong end-to-end Order to Cash (O2C) knowledge, preferably gained in a manufacturing environment.
  
• Experience within manufacturing, industrial, metals, mining or distribution environments.
  
• Demonstrated experience supporting ERP implementations, system enhancements, upgrades or post-implementation stabilization.
  
• Hands-on experience with functional testing, UAT, defect investigation, defect tracking and resolution validation.
  
• Experience managing enhancement requests, change requests and functional issues.
  
• Strong understanding of business process mapping, workflow analysis and gap analysis.
  
• Excellent Excel skills and the ability to create and maintain accurate, detailed requirements, testing and functional documentation.
  
• Ability to independently learn new ERP modules and understand complex operational scenarios.
  
• Strong analytical, problem-solving, communication and stakeholder management skills.
  
• Ability to travel two times a year including the United States
  

What Will Make You Successful

You are a detail-oriented, resourceful Business Analyst who understands ERP systems beyond requirements gathering. You can work through complex business scenarios, identify where functionality is not behaving as expected, and collaborate with the appropriate teams to drive resolution.

You are comfortable working within established methodologies, collaborating with business and technical stakeholders, and taking ownership of your deliverables.

Above all, you are someone who can learn an ERP environment thoroughly, understand how the business operates and help ensure the system works as intended.

Additional Information

• This is a long-term opportunity supporting a multi-year ERP implementation, ongoing enhancements and future business systems initiatives.
  
• Occasional travel within Canada and to U.S. will be required for ERP go-live support and end-user training, typically for short periods of approximately one to two weeks two times a year.
  
• Candidates must be able to obtain the appropriate U.S. entry or work authorization for required activities.
  

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Benefits

Target base salary of $90- $95k depending on experience with above average bonus (last 3 years, 40%), excellent benefits and pension plan. Excellent and professional work environment. 

Why This Role?
Opportunity to be part of a major ERP implementation.
Direct exposure to ERP configuration and integration work.
Strong career growth path into broader ERP and business operations domains.
Collaborative team environment within the ERP Core Team.

Artificial intelligence (AI) is not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by our recruitment team.

This posting represents a current vacancy.

Compensation discussions and negotiation guidance will be provided during the hiring process as appropriate.

Connecting great people with great companies for great results. SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design, Construction & Property, and Information Technology industries. Established in 2010, we work with the leading companies within our disciplines across North America.

At SearchLabs, we make hiring and job hunting as easy and simple as possible so you can focus on what you do best. When you partner with us, your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty. We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome.

We recognize the importance of ethics and are committed to confidentiality in every step of the process. Whether you are looking for a permanent or contractual arrangement, we appreciate the responsibility and opportunity to represent and inform you about the marketplace and the career opportunities within.

We thank all applicants for their kind interest, however only those with relevant experience will be contacted at this time. All resumes will be considered for all other current relevant roles as well as be kept on file for future consideration.