Customer Service Representative
AI Summary
The Customer Service Representative will manage inbound calls, schedule service appointments, and maintain accurate customer records in the scheduling software. They will also coordinate with dispatch and field teams to ensure efficient service delivery and customer satisfaction.
Candidates must have a high school diploma or equivalent and strong verbal and written communication skills. Proficiency with computer systems and the ability to pass a background check and drug screen are required.
Job Details
Benefits
Key Skills
Description
Customer Service Representative
Standard Heating, Cooling & Plumbing | Birmingham, AL | Full-Time
Be the voice Birmingham trusts when the AC quits.
When a customer’s system goes down, you’re the first person they talk to, and the reason they hang up feeling taken care of. At Standard, our CSRs keep the whole operation moving: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we’re looking for someone sharp, warm, and organized to grow with us.
Who We Are
Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. We’re part of the Blue Cardinal Home Services Group family, which means local-shop culture with the support and stability of a larger company behind it.
What We Offer
- Medical, dental, and vision coverage
- 401(k) with company match
- PTO, 6 paid holidays, and 2 floating holidays
- Disability, HSA, FSA, pet insurance, and more
- Paid training, so no trades background is required
- A steady, year-round role with room to grow into dispatch, scheduling, or office leadership
What You’ll Do
- Answer inbound calls and book service and maintenance appointments
- Schedule and confirm appointments, and keep customers updated on tech arrival times
- Enter and update customer information accurately in our scheduling software
- Follow up on estimates, open quotes, and maintenance agreement renewals
- Handle questions and concerns with patience, and know when to escalate
- Work closely with dispatch and our field team to keep the day running smoothly
Requirements
What We’re Looking For
- Customer service experience, especially phone-based or call center
- Someone friendly, upbeat, and calm under pressure, even on a 100-degree day with a full call board
- Organized, detail-oriented, and comfortable juggling multiple tasks
- Experience in home services, HVAC, or plumbing is a plus but not required
- Experience with ServiceTitan or similar scheduling software is a plus
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Comfortable using a computer, phone system, and scheduling software
- Reliable attendance and punctuality
- Ability to pass a background check and drug screen
Why Standard?
You won’t be a number here. You’ll be the person our customers remember, and the person our techs rely on. If you take pride in doing things right and helping people, we’d love to meet you.
Apply today.
About Blue Cardinal Home Services Group
Blue Cardinal Home Services Group innovates partnerships in the home services industry, combining industry expertise with deep personal connections to unlock opportunities for tradesmen.