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1 week agoApply by Sep 10icims

Seasonal Customer Service Representative

Qualfon / Outsourcing and Offshoring Consulting
Richland Township, Pennsylvania, United StatesUSD15 / HOUROn-site
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AI Summary

The representative will receive inbound calls for licensed health insurance agents and perform call coding. They are expected to maintain professional communication and active listening while adhering to scheduled hours.

Candidates must have a high school diploma or GED and be at least 18 years old. At least one year of customer service experience and a typing speed of 25 WPM are required.

Job Details
Job Type: FULL TIME
Visa Sponsorship: No
Salary: USD15 / HOUR
Education: high school
Work Arrangement: On-site
Experience Level: 0 - 2 years
Hours: 40 hrs/week
Language: English
Key Skills
Customer serviceCommunication skillsActive listeningTypingComputer skillsMS OfficeWeb navigationProfessionalism
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Overview

About the Company

 

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

 

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients 

Responsibilities

What You’ll Do:

 

Must be able to work onsite: 214 College Park Plaza Suite 206 Johnstown PA 15904

 

-Receive inbound calls for licensed health insurance agents, and code out calls.-Sensitive and articulate written and verbal communication skills-Caring and active listening skills-Reliability to work as scheduled and get the job done-Flexibility to work hours of operations

 

What You’ll Bring:

  • High school diploma or GED required
  • Must be at least 18 years of age.
  • 1+ year of customer service experience (call center and/or healthcare preferred).
  • Typing speed of 25 WPM with 90% accuracy required.
  • Strong communication skills—clear, caring, and professional.
  • Solid computer skills, including MS Office and navigating the web.
  • Reliability, flexibility, and a commitment to getting the job done right.

Qualifications

 

 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay Range

USD $15.00 - USD $15.00 /Hr.
About Qualfon

Qualfon is a full-service marketing and contact center provider specializing in customer lifecycle management, dedicated to enhancing customer experiences through intelligent outsourcing solutions.

Outsourcing and Offshoring Consulting
10,277 employees
Highland Park, Michigan
Most staff in PHL
Employee ratings
From Glassdoor · 1.3k reviews · View profile
Diversity & inclusion3.4
Work–life balance2.9
Culture & values2.9
Career opportunities2.6
Compensation & benefits2.5
Senior management2.5
39%
would recommend to a friend
38%
positive business outlook
Categories
Digital MarketingBusiness DevelopmentWeb DesignAdvertisingOutsourcing
Specialties
Call Centers and Contact CentersTechnical SupportBusiness Process Outsourcing (BPO)Social Media SupportBack-Office ProcessingClaims ManagementCustomer ServiceEscalationsRetentionSalesUp-Selling/Cross-SellingProactive Online Chat ServicesprintFulfillmentwarehousedata analyticsmarketing servicesDirect MailCreative Servicesand Kitting