Customer Service Representative
AI Summary
The Customer Service Representative will manage incoming inquiries via phone and email while maintaining accurate records of all communications. They will also assist with administrative tasks and coordinate project details with the appropriate team members.
Candidates should have 2+ years of experience in customer service or a related field and possess strong interpersonal skills. Proficiency in English and a professional, organized approach to handling client needs are required.
Job Details
Key Skills
Company Description
Bitarchitects is a premier architecture, engineering and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. Our architecture and engineering services are comprehensive and fully integrated, covering every phase of a project from initial architectural design and engineering planning to navigating complex permitting processes and final execution.
Job Description
Bitarchitects is looking for a motivated Customer Service Representative to join our team. This role is ideal for a candidate with 2+ years of experience in customer service, client support, or a related field who enjoys communicating with people, assisting with inquiries, and providing professional support. This is an opportunity to grow within a dynamic and fast-growing company.
What You'll Do:
- Respond to incoming calls, emails, and inquiries professionally and promptly.
- Provide clear and helpful responses while addressing questions and requests.
- Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.
- Maintain accurate records of inquiries, communications, and follow-up activities.
- Assist with administrative tasks, document preparation, and maintaining organized records.
Qualifications
What We're Looking For:
- Strong communication and interpersonal skills.
- 2+ years of experience in customer service, client support, or a related field is preferred.
- Professional, organized, and customer-focused approach.
- Ability to listen, understand needs, and handle inquiries effectively.
- Fluent in English.
Additional Information
Work Arrangement:
- Fully remote work.
- Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).
About Jobs for Humanity
Jobs for Humanity addresses the employment crisis by empowering underserved communities with job coaching and access, promoting meaningful employment opportunities at scale.