SALESFORCE BUSINESS ANALYST
AI Summary
The Salesforce Business Analyst will gather and document business requirements, translating them into functional Salesforce solutions and user stories. They will collaborate with stakeholders, developers, and QA teams to support implementation, integration, and UAT processes.
Candidates must have 6+ years of experience as a Business Analyst with strong expertise in the Salesforce platform and CRM processes. Proficiency in creating BRDs, FRDs, and process flows, along with excellent communication and stakeholder management skills, is required.
Job Details
Key Skills
HIRING | SALESFORCE BUSINESS ANALYST
Experience: 6+ Years
Work Mode: Remote
Working Hours: IST Timings
Budget: Up to ₹1.3 LPM
Joining: Immediate / Short Notice Preferred
Interview Status: Interviews Ongoing
ROLE OVERVIEW
We are looking for an experienced Salesforce Business Analyst with 6+ years of relevant experience to gather business requirements, translate them into Salesforce functional solutions, and work closely with stakeholders, developers, administrators, QA, and project teams.
? KEY RESPONSIBILITIES
• Gather, analyze, and document business requirements• Translate requirements into Salesforce functional requirements and user stories
• Create BRDs, FRDs, User Stories, Acceptance Criteria & Process Flows
• Conduct requirement workshops and stakeholder discussions
• Work closely with Salesforce Developers, Administrators, QA, and technical teams
• Analyze existing Salesforce processes and recommend improvements
• Support Salesforce implementation, enhancement, and integration projects
• Support UAT, including test scenarios, defect analysis, and business validation
• Manage requirement changes throughout the project lifecycle
• Ensure Salesforce solutions align with business processes and objectives
REQUIRED SKILLS
6+ years of experience as a Business Analyst with strong Salesforce experienceStrong understanding of Salesforce Platform & CRM processes
Experience in requirement gathering, analysis, documentation & stakeholder management
Strong knowledge of Sales Cloud / Service Cloud
Hands-on experience with User Stories, BRD/FRD, Process Flows, Acceptance Criteria & UAT
Understanding of Salesforce configuration and standard functionality
Good understanding of Salesforce Integrations & APIs
Strong communication, analytical & problem-solving skills
Ability to work with both technical and non-technical stakeholders
GOOD TO HAVE
Salesforce Administrator / Business Analyst CertificationAgile / Scrum experience
Knowledge of Jira, Confluence & Salesforce
Salesforce Reports, Dashboards, Workflows & Automation
Exposure to Data Migration & Third-Party Integrations
CANDIDATE PREFERENCE
Strong hands-on Salesforce BA experience preferredImmediate / Short Notice Joiners highly preferred
Must be comfortable working in IST timings
Excellent communication & stakeholder management skills required
Interviews: Ongoing — Immediate submissions preferred
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