Outpatient Registered Nurse, Physician Group Call Center
AI Summary
The Registered Nurse will serve as the first point of contact in a call center, providing clinical guidance and triage for patients with emergent symptoms. They are responsible for documenting patient needs, managing high call volumes, and collaborating with primary care providers to ensure appropriate care.
Candidates must hold an Associate's Degree in Nursing and a valid Ohio Registered Nurse license. A minimum of 2 years of experience in a primary care or ambulatory setting is preferred, along with active CPR and BTLS certifications.
Job Details
Benefits
Key Skills
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
Schedule: Monday - Friday, No Weekends and No Holidays- 9:00am - 5:30pm
We are seeking experienced Registered Nurses to join a dynamic and fast-paced call center supporting over 68 primary care offices and several PACT model practices. In this role, you will be the first point of contact for patients experiencing emergent symptoms, providing expert clinical guidance over the phone. Your ability to assess situations quickly, ask the right questions, and use sound clinical judgment will help ensure patients receive the appropriate level of care.
As part of our nurse triage team, you will manage a high volume of calls and MyChart messages, working efficiently within CareConnect to document and communicate patient needs. This position requires strong multitasking skills, excellent listening abilities, and a commitment to delivering exceptional customer service. While you won’t make diagnoses, you will use your clinical expertise to guide patients safely and effectively, representing their primary care provider with professionalism and empathy.
You’ll be part of a supportive, collaborative team that values connection and growth. Our culture thrives on teamwork, with regular huddles, open communication, and shared celebrations throughout the year. This is an opportunity to leverage your nursing experience in a unique setting that combines clinical knowledge with technology, all while contributing to a rapidly growing department that makes a real difference in patient care.
This position provides nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. The RN is accountable for the practice of nursing as defined by the Ohio Board of Nursing. The RN delegates nursing tasks to licensed practical nurses (LPNs) and unlicensed assistive personnel (UAPs) using the criteria written in the Ohio Nurse Practice Act.
Responsibilities And Duties:
30% Assessment/DiagnosisPerforms initial, ongoing, and functional health status assessment as applicable to the population and or individual.
30% Outcomes Identification/Planning
Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs.
20% Implementation/Evaluation
Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data.
10% Leadership
- Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance.
10% Operations
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Associate's Degree: Nursing (Required)BTLS - Basic Trauma Life Support - American Heart Association, CPR - Cardiopulmonary Resuscitation - American Red Cross, RN - Registered Nurse - Ohio Board of NursingAdditional Job Description:
Prefer 2 years’ experience in Primary Care setting; or other like ambulatory care setting ** (see addendums)
5 years nursing experience
Work Shift:
DayScheduled Weekly Hours :
32Department
PACT Primary CareJoin us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.
About OhioHealth
OhioHealth is a leading, not-for-profit health system in Ohio, comprising over 15 hospitals and 200 care sites, dedicated to improving community health.